This article is part of a package on consumers and Walmart.
Read the other article, on what not to buy at Walmart. For years, getting stuff for less was the only reason for going to Walmart, even if some of us donned a baseball cap and dark glasses so our friends wouldn’t see us slipping through the doors to save a few bucks on tube socks for the kids.
But such service may be less important now if you, like 90 percent of consumers, turn to the Internet for detailed product reviews, notes James Russo, Nielsen’s vice president of global consumer insights.
“Consumers will do their research outside the store,” says Russo.
When it comes to the environment, Walmart’s suppliers have often fallen far short of best practices.“You don’t save that much and there’s a big difference in quality,” she says.